How Zegal Has Transformed The Way Delegate Manages Their Legal

By Alex, Last updated: 2023-01-18 (originally published on 2016-04-20)

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About Delegate

Delegate is a free-to-use online marketplace that allows users to discover, compare and hire event vendors conveniently, from a mobile device or desktop. Whether planning a corporate function, wedding or a private party, Delegate is the easiest and most reliable way to connect to hundreds of the best event vendors, for any budget or occasion. Presently, Delegate is available in Singapore and Hong Kong.

Show your clients you value your relationships – outline terms of engagement right from the beginning

Founded in 2014, the Delegate platform has grown very quickly into becoming a home for more than 200 event service providers in Singapore alone. Our mission to broaden and innovate the way people organise events has led us to on-boarding niche service providers such as 3D-print studios, ‘bicycle baristas’ and vintage Vespa vendors.

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We value the relationships we have with each vendor and understand the importance of outlining terms of engagement right from the beginning.

When we first started out, we were lucky to have the support of a few lawyer friends who would very kindly help us out with the legal agreements we needed. It was clear over time however that this wasn’t sustainable – the turnaround time was not quick enough. Besides, we couldn’t keep buying them dinners!

Of course, we had the option to engage a lawyer by the hour or by the document. This approach however will burn a huge hole in our pocket and as a growing startup who needed to continually reinvest in the development of our product, this just wasn’t feasible in the long run.

More than just templates: Ability to customise agreements to suit different use cases

We learnt that the documents we needed to generate were generally repetitive in nature, with the need to tweak some clauses for certain vendors. However, duplicating templates still wouldn’t cut it – we wouldn’t have known what to change!

Zegal’s technology emerged as a perfect solution for what we needed – their SMART Document Builder gives us the ability to tailor our legal contracts to suit different use cases, while not compromising on the legality of each.

It surely helped that we were able to claim 60% of the cost of Zegal from Singapore’s Productivity and Innovation Credit (PIC) scheme. This was key to keeping Delegate compliant without having to incur expensive legal fees.

Zegal is now our first go-to option for whenever we need legal assistance. Our subscription to Zegal’s Annual Professional Package gives us access to a dedicated Account Manager as well as to the Client Services Team right within the Zegal app. I hit the ‘live chat’ option whenever I have questions while creating a document. The experience is seamless and fuss-free – no waiting time and I don’t even have to pick up the phone. It’s like having a legal FAQ right at my fingertips!


Zegal’s suite of documents are segmented in such a way that provides for every stage of running your business. To date, I have yet to stumble upon a document that I need but is not present within the Zegal app.

I remember once having faced a legal issue where I needed advice beyond what the app could provide. Zegal recommended that I speak with one of the lawyers in their network, who very kindly analysed my situation and walked me through my options. It is great to know that I can count on Zegal for some of the repetitive and rudimentary legal issues, and pay for additional legal services only when I need it.

More value than you would’ve paid for a law firm

Melissa Lou

Only three months into our subscription, we have now used Zegal to generate and send hundreds of documents to our vendors in Singapore and Hong Kong. We are assured to know that an annual subscription will allow us to continue generating the legal documents we need on an unlimited basis, and understand the significant dollar-savings as opposed to going to a traditional law firm.

Zegal has completely transformed the way we manage legal at Delegate. My Co-Founder, Melissa, and I share access to documents and collaborate within the cloud.

Now, all of Delegates’ partners can benefit from the ability to upload, sign and store their legal documents in the cloud – no more print, sign, scan, and visits to the post office!


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Tags: online business | OUR CLIENTS LOVE US

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