{"id":40109,"date":"2020-12-16T09:07:47","date_gmt":"2020-12-16T01:07:47","guid":{"rendered":"https:\/\/zegal.com\/?p=40109"},"modified":"2024-01-16T13:39:26","modified_gmt":"2024-01-16T05:39:26","slug":"automation-the-key-to-future-business-efficiency","status":"publish","type":"post","link":"https:\/\/zegal.com\/en-hk\/blog\/post\/automation-the-key-to-future-business-efficiency\/","title":{"rendered":"Automation: the Key to Future Business Efficiency"},"content":{"rendered":"<div class=\"et_post_meta_wrapper\">\n<h1 class=\"entry-title\"><img loading=\"lazy\" decoding=\"async\" class=\"\" style=\"font-size: 16px;\" src=\"https:\/\/www.velotrade.com\/blog\/wp-content\/uploads\/2020\/10\/Automation-the-key-for-future-business-1080x675.jpg\" sizes=\"auto, (min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1080px, 100vw\" srcset=\"https:\/\/www.velotrade.com\/blog\/wp-content\/uploads\/2020\/10\/Automation-the-key-for-future-business-1080x675.jpg 1080w, https:\/\/www.velotrade.com\/blog\/wp-content\/uploads\/2020\/10\/Automation-the-key-for-future-business-980x613.jpg 980w, https:\/\/www.velotrade.com\/blog\/wp-content\/uploads\/2020\/10\/Automation-the-key-for-future-business-480x300.jpg 480w\" alt=\"Automation is the key to future business efficiency. Process and Automation are best fit\" width=\"1080\" height=\"675\" \/><\/h1>\n<\/div>\n<div class=\"entry-content\">\n<div id=\"et-boc\" class=\"et-boc\">\n<div class=\"et-l et-l--post\">\n<div class=\"et_builder_inner_content et_pb_gutters3\">\n<div class=\"et_pb_section et_pb_section_0 et_section_regular\">\n<div class=\"et_pb_row et_pb_row_0\">\n<div class=\"et_pb_column et_pb_column_4_4 et_pb_column_0  et_pb_css_mix_blend_mode_passthrough et-last-child\">\n<div class=\"et_pb_module et_pb_text et_pb_text_0  et_pb_text_align_left et_pb_bg_layout_light\">\n<div class=\"et_pb_text_inner\">\n<p><span data-preserver-spaces=\"true\">In the search for business productivity, Artificial Intelligence (AI) and Bots are the latest buzzwords. To leverage these new methodologies, managers need to identify the most suitable automation tools. It will help to smooth any disruption to their organisation.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Automating_administrative_processes\"><\/span><span data-preserver-spaces=\"true\">Automating administrative processes<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span data-preserver-spaces=\"true\">Some business functions are easier to automate than others. Robotic Process Automation (RPA) can quickly handle repetitive tasks with minimum error. This technology helps to streamline workflow and save staff time. Some general-purpose software would be sitting on top of existing IT systems. Thus, giving full integration with Business Process Management (BPM) and Optical Character Recognition (OCR) tools.\u00a0<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">RPA has been applied successfully across several activities in finance, including:<\/span><\/p>\n<ul>\n<li><span data-preserver-spaces=\"true\">Financial Controlling &amp; External Reporting<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Cash Disbursement<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">General Accounting<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Better customer management<\/span><\/li>\n<\/ul>\n<p><span data-preserver-spaces=\"true\">Internet-savvy consumers are familiar with managing their affairs online. The integration with effective automation helps to match their expectations. It also boosts the company brand and maximises the effective use of resources.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Chatbot_AI\"><\/span><span data-preserver-spaces=\"true\">Chatbot AI\u00a0<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span data-preserver-spaces=\"true\">It handles incoming enquiries efficiently without taking up valuable staff time. The introduction of a Chatbot service is an affordable solution. It provides professional support and efficiently manages customer enquiries.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Self-Service_Portals\"><\/span><span data-preserver-spaces=\"true\">Self-Service Portals<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span data-preserver-spaces=\"true\">Enable a variety of processes to be handled remotely. Those tasks include <a href=\"https:\/\/zegal.com\/solutions\/hr\/\">client onboarding<\/a>, transaction management, customer support and knowledge database enquiries. This open line of communication offers a wide range of options via the company website. Thus, saving time, boost satisfaction levels, as well as improving long-term customer retention.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Blending_team_experience_and_automation_tools\"><\/span><span data-preserver-spaces=\"true\">Blending team experience and automation tools<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span data-preserver-spaces=\"true\">Despite a growing role for AI, some financial management tasks still necessitate a degree of human intervention. These include:<\/span><\/p>\n<ul>\n<li><span data-preserver-spaces=\"true\">Audit<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Risk Management<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Treasury<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Financial Planning and Analysis<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Tax<\/span><\/li>\n<\/ul>\n<p><span data-preserver-spaces=\"true\">Automation will increasingly encroach on these areas in the future. Experienced management staff still retain an essential decision-making role today.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Handling_more_complex_tasks\"><\/span><span data-preserver-spaces=\"true\">Handling more complex tasks<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span data-preserver-spaces=\"true\">Any area of activity that depends on human interaction is inevitably more challenging to automate. Such tasks include:<\/span><\/p>\n<ul>\n<li><span data-preserver-spaces=\"true\">Business Development<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">External Relations<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Accounting Management\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-preserver-spaces=\"true\">In these areas, software plays a supporting role to the personal touch of the sales and marketing teams. A range of applications assists in specific areas.\u00a0<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">For example:<\/span><\/p>\n<ul>\n<li><span data-preserver-spaces=\"true\">Customer Relationship Management (CRM) provides a centralised alternative to spreadsheets and manual record-keeping. It ensures that sales executives closely follow a detailed programme of interaction with clients. Sales, marketing and administrative team members enjoy access to the same up-to-date information. Thus, customer management is significantly improved.<\/span><\/li>\n<\/ul>\n<ul>\n<li><span data-preserver-spaces=\"true\"><a href=\"https:\/\/www.notifyvisitors.com\/blog\/best-email-marketing-software\/\">Email Marketing Software<\/a> automates customer outreach by enables faster and highly targeted interaction. Customised messages maximise the effectiveness of new and existing prospect databases.<\/span><\/li>\n<\/ul>\n<ul>\n<li><span data-preserver-spaces=\"true\">Marketing Automation Applications take customer targeting to a higher level. Also, it helps marketers with content creation, advanced market segmentation and leads nurturing techniques.<\/span><\/li>\n<\/ul>\n<h2><span class=\"ez-toc-section\" id=\"Trade_Finance_an_industry_in_transition\"><\/span><span data-preserver-spaces=\"true\">Trade Finance: an industry in transition<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span data-preserver-spaces=\"true\">While supporting USD 15 Trillion per year of global trade,\u00a0<\/span><a class=\"editor-rtfLink\" href=\"https:\/\/www.economist.com\/finance-and-economics\/2020\/07\/04\/trade-finance-stumbles-into-the-digital-era\" target=\"_blank\" rel=\"noopener noreferrer\"><span data-preserver-spaces=\"true\">trade finance remains a largely paper-based process<\/span><\/a><span data-preserver-spaces=\"true\">. Important documents like Bills of Lading and Invoices are still printed. Paper copies of shipping documents are exchanged as goods travel along the supply chain.\u00a0<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">However, change is coming quickly. Today a trade finance platform such as\u00a0<\/span><a class=\"editor-rtfLink\" href=\"https:\/\/www.velotrade.com\/hk\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span data-preserver-spaces=\"true\">Velotrade<\/span><\/a><span data-preserver-spaces=\"true\">\u00a0minimises administrative tasks by automating. Velotrade uses automation when connecting the suppliers and investors to the platform. They use API to connect banks, accountancy firms and e-commerce portals.<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">Velotrade uses OCR to minimise human intervention when checking the invoice specifications. Existing clients can track transaction status via a self-service website on desktop or mobile devices.<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">Nevertheless, some credit checks and compliance procedures still need to be performed manually. It is necessary for a part as security back up. Also, to meet the stringent compliance requirements of financial regulations.\u00a0<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">To ensure a steady flow of new clients, the Velotrade team has developed an in-house CRM system. It plays a significant role in supporting a busy sales team. It helps to track prospect origination, and scheduling follow-ups to maximise client conversion rates.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Addressing_the_issues_that_go_with_organisational_change\"><\/span><span data-preserver-spaces=\"true\">Addressing the issues that go with organisational change<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span data-preserver-spaces=\"true\">Automation tools offer a wide range of potential benefits to companies. Those services range from performance improvements to high cost- and manpower-savings.\u00a0<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">However, successfully achieving these efficiencies involves overcoming many challenges that face management.\u00a0<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">New tools that enable digitisation and automation can rapidly change business processes. The management team is under pressure to make the right decisions for the company based on a swift situational analysis. For example, sales are moving from a personal to a self-service focus online.\u00a0<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">However, such a transformation requires an equally rapid analysis by the management team. It also requires a supportive and efficient response from the company\u2019s staff.\u00a0<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">These changes will have a substantial impact on employees and the culture in which they work. Great care and assessing the feedback is essential during implementation.<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">Before automation is introduced, the first step should be to ensure that there is a resilient and people-friendly culture. It can help team members to absorb the impact of changes with minimal disruption.<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">In this way, organisations can smooth the transition. Also, it ensures that each individual has a better understanding of new processes and how he or she is likely to be affected.<\/span><\/p>\n<p><em>\u00a0<a href=\"https:\/\/www.velotrade.com\/global\/\" data-saferedirecturl=\"https:\/\/www.google.com\/url?q=https:\/\/www.velotrade.com\/global\/&amp;source=gmail&amp;ust=1603249981610000&amp;usg=AFQjCNF8ALcnM_QdhyydZCgsGLQx2XiBdA\">Velotrade is a digital trade finance platform serving the financing needs of Asian importers and exporters.<\/a>\u00a0More info on:\u00a0<a href=\"https:\/\/www.velotrade.com\/global\/\" target=\"_blank\" rel=\"noopener noreferrer\" data-saferedirecturl=\"https:\/\/www.google.com\/url?q=https:\/\/www.velotrade.com\/global\/&amp;source=gmail&amp;ust=1605669989487000&amp;usg=AOvVaw3I-UCyARGhtApkuEi8CnRZ\">www.velotrade.com<\/a><\/em><\/p>\n<p style=\"text-align: center;\"><b><i>This article does not constitute legal advice.<\/i><\/b><\/p>\n<p style=\"text-align: center;\"><i>The opinions expressed in the column above represent the author\u2019s own.<\/i><\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/register.zegal.com\/\"><b>Start managing your legal needs with Zegal today<\/b><\/a><\/p>\n<h5 style=\"text-align: center;\"><a href=\"https:\/\/zegal.com\/zegal-partners\/\">BECOME A ZEGAL REFERRAL PARTNER<\/a><\/h5>\n<p><a href=\"https:\/\/zegal.com\/blog\/post\/kickstarting-the-global-economy\/\">READ MORE: Kickstarting the global economy<\/a><\/p>\n<p><a href=\"https:\/\/zegal.com\/blog\/post\/what-is-trade-finance\/\">FURTHER READING: What is Trade Finance?<\/a><\/p>\n<p><b>Article syndicated with permission from https:\/\/www.velotrade.com\/blog\/automation-the-key-to-future-business-efficiency\/<\/b><\/p>\n<p>Velotrade is a trade finance digital platform awarded by the Hong Kong Monetary Authority and regulated by the Securities &amp; Futures Commission of Hong Kong.<\/p>\n<p>They provide insights on Cash Flow Management, Business Financing and eCommerce.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>In the search for business productivity, Artificial Intelligence (AI) and Bots are the latest buzzwords. To leverage these new methodologies, managers need to identify the most suitable automation tools. It will help to smooth any disruption to their organisation. Automating administrative processes Some business functions are easier to automate than others. Robotic Process Automation (RPA) [&hellip;]<\/p>\n","protected":false},"author":124,"featured_media":40116,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_editorskit_title_hidden":false,"_editorskit_reading_time":3,"_editorskit_is_block_options_detached":false,"_editorskit_block_options_position":"{}","inline_featured_image":false,"footnotes":""},"categories":[55,133],"tags":[8009,8319],"usecases":[],"businesstypes":[],"country":[],"class_list":["post-40109","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-productivity","category-startup","tag-artificial-intelligence","tag-automation"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v20.8 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Automation: the Key to Future Business Efficiency | Zegal Hong Kong<\/title>\n<meta name=\"description\" content=\"In the search for business productivity, Artificial Intelligence (AI) and Bots are the latest buzzwords. 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