FAQ

Zegal automates the signing and management of admissions documents — from offer letters to contracts — ensuring compliance with EduTrust or equivalent frameworks. Schools can drastically reduce processing time, minimize errors, and offer a smoother experience to parents and staff

Zegal is ideal for international schools, school groups, and higher education institutions that manage a high volume of student or staff documentation, especially those looking to streamline operations in admissions, HR, and contract renewals.

Yes. Zegal offers API-based integrations with platforms like iSAMS to auto-populate contracts with student, parent, and staff data — reducing manual data entry and human error.

Absolutely. You can create templates with placeholders for dynamic data (e.g. student name, tuition fees, contract length) and route contracts to multiple signatories like parents, guardians, and Heads of School — with full visibility and audit trails.

Yes. Zegal is built with compliance in mind. Many of our international school clients use Zegal as part of their compliance with EduTrust and other regulatory frameworks, thanks to our secure audit logs, tamper-proof documents, and flexible access controls.

Yes. Schools use Zegal for onboarding, offer letters, employment contracts, renewals, and more. With reusable templates and approval routing, HR teams can standardize and speed up staff hiring processes.

Education plans include multi-user team access, template automation, API access (for platforms like iSAMS), audit logs, bulk send, and advanced workflow routing. We offer tiered pricing depending on school size.

Yes. Our onboarding team offers white-glove setup for school workflows, including template design, user training, and system integration support — whether you’re a single site or a multi-school group.

Most schools are live within 2–4 weeks, depending on integration complexity. If you’re using templates and bulk upload, you can be up and running in days.

Zegal offers legal-grade e-signatures like DocuSign but is built to automate school workflows. Unlike generic e-signature tools, Zegal allows schools to create bulk documents from a single template and select clauses from our library to personalize contracts. We don’t charge envelope fees like DocuSign, and our customer support is available for 16 hours each day. Zegal integrates seamlessly with existing systems to automate contract creation, signing, and storage, making it more efficient for schools.

Education customers receive three tiers of support: Tier 1 is email support with a 24-hour response time. Tier 2 offers live chat for app-related issues or feature questions. Tier 3 provides a dedicated success manager who is fully updated on your account and needs.

Yes, Zegal is ISO 27001 certified, ensuring that we adhere to the highest standards of information security management.

Yes. Zegal supports multi-language templates, allowing schools to generate contracts in different languages as needed. You can also maintain region-specific versions of documents to comply with local employment or admissions regulations.

Zegal is ISO 27001 certified, which means we follow internationally recognized best practices for information security management. All documents and personal data are protected with bank-grade encryption, secure cloud infrastructure, and role-based access controls. We also provide full audit trails and tamper-proof records to ensure accountability and compliance.

Yes. Schools use Zegal to manage contracts for teachers, admin staff, coaches, and third-party vendors. You can customize templates, clauses, and workflows to suit any staff category.

Absolutely. With Zegal, you can set reminders for contract expiry, automatically generate renewal agreements, and route them for approval and signature — saving time and reducing administrative overhead.

Zegal provides visibility into every stage of the workflow — from who viewed or signed a contract to where delays are happening. You’ll get dashboards and downloadable reports to track contract status, turnaround time, and compliance metrics.

Yes. Zegal is fully mobile-optimized. Parents, staff, and other signatories can view and sign documents on any device — no app download required.

Zegal maintains secure audit trails for every action taken on a document. Schools can export records, access time-stamped logs, and demonstrate full document control during audits or inspections.

Yes. You can create user roles and permissions to limit who can view, edit, or approve different types of documents. HR, Admissions, Legal, and SLT can each have tailored access depending on their role

Zegal was designed with remote and hybrid teams in mind. Documents can be created, reviewed, approved, and signed from anywhere — streamlining collaboration across campuses and departments.

Zegal’s tamper-proof audit trail, version history, and e-signature verification help protect your school legally. All parties receive a signed copy, and admins retain full visibility over who signed what and when.

Our onboarding team provides live training sessions, step-by-step guides, and video tutorials tailored to your school’s workflows. Refresher sessions and ongoing support are also available to ensure all users — from HR to Admissions — feel confident using the platform.

Yes. Zegal’s e-signatures comply with major electronic signature laws in many countries, including Singapore’s Electronic Transactions Act and the EU’s eIDAS regulation. Our platform provides secure audit trails, tamper-proof documents, and flexible access controls, making it suitable for most education contracts, HR workflows, and admissions processes internationally.

Definitely. With centralized document storage, audit trails, and fast access to signed agreements, Zegal helps schools stay prepared for inspections under frameworks like EduTrust, CIS, Ofsted, and others.

Yes. Zegal allows you to manage multiple versions of templates, track edits, and control which versions are published or archived — ensuring consistency and compliance across departments.

No. Recipients can sign documents through a secure link sent via email — no need to create an account or download anything. It works on any browser and mobile device.

Absolutely. You can create conditional approval workflows based on the document type — for example, routing teacher contracts to HR and Heads of School, and parent agreements to Admissions and Finance.

Zegal’s interface is in English, but you can create templates in any language. Many schools use bilingual templates (e.g., Arabic-English or Mandarin-English) to communicate effectively with diverse families.

Yes. All signed documents are securely stored in the cloud. You can define document retention periods to meet school policy or regulatory needs, and export records for backup or audits.

Yes. Zegal offers role-based access control and team-specific workspaces, so HR, Admissions, Finance, and other teams can work independently while maintaining central oversight.

Yes. You can attach PDFs or other files (like Parent Handbooks, Code of Conduct, or Fee Schedules) to any workflow, ensuring recipients review supporting materials before signing.

Absolutely. Many schools use Zegal to generate and send teacher renewal letters or contracts in bulk — with pre-filled data, personalized clauses, and automated reminders.

You can set signing deadlines and automatic reminders in Zegal. If someone hasn’t signed, the system notifies you, and you can choose to escalate follow-up to another team member.

Yes. Zegal is designed for scalability. You can manage templates, users, and workflows for each campus individually or centrally across your school group — with unified oversight and flexible controls.

Zegal allows you to set automatic reminders for unsigned documents. You can customize the frequency and recipients, and assign internal alerts if a parent, student, or teacher hasn’t signed by the required deadline.

Yes. Zegal’s dashboard offers real-time insights into who has signed, who is pending, and which workflows are completed. Admins can export reports to track volumes, response times, or audit compliance.

Absolutely. Schools commonly use Zegal to collect parent or student consent for photography, data privacy, off-campus trips, and more. You can store responses centrally and filter by year, class, or student name.

Yes. Multi-campus or multi-language schools can create regional templates (e.g. French, Arabic, Mandarin) and assign them to specific campuses or teams. All documents are stored centrally for easier oversight and compliance.

Yes. Zegal supports contract addendums or amendments. You can create a new document referencing the original, send it for e-signature, and store both versions with a clear audit trail.

Yes. Schools often use Zegal for all categories of staff — from teaching and leadership to IT, facilities, and operations. You can create department-specific templates and route approvals accordingly.

Yes. All signing and reviewing actions can be completed on mobile devices without needing to install anything. Zegal is optimized for mobile browsers, making it easy for parents and staff to sign on the go.

All your documents remain accessible to download before your subscription ends. You can export all records in PDF format, including full audit logs and metadata for compliance and archiving.

Yes. Many schools use Zegal to digitize student exit workflows — including withdrawal notices, refund acknowledgments, and transfer confirmations. These can be routed to finance, admissions, and leadership teams for faster processing and record-keeping.

Zegal allows only authorized users to edit templates, with a full history of changes logged. You can revert to previous versions or clone templates to test new formats — ensuring consistency and reducing version-related errors.