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Sriyanka Nakarmi
Head of Customer Success, Nepal

Samyak Nakarmi
Customer Success Representative
How long have you been with Zegal?
I joined Zegal in June of 2019. June 20th to be exact. So, this would mean that I’ve been a ‘dragon’ for almost eight months now.
What’s your role?
I work as a Customer Success Representative. I support customers when they have a query about our product. Recently, I have also been involved in sales. I have never had experience in sales before- this has made my job more challenging, hence making it more interesting! I get to learn new things every single day!
What did you do before you worked for Zegal?
Before Zegal, I used to help people be a better version of themselves and help expand their knowledge. In other words, I used to be a teacher(school and home tutor).
When I was a kid and I thought about what I wanted to do in the future, the same thing always came on my mind: work as a computer programmer during the day and shoot webs and fight crime during the nights. Being a teacher never ever ever struck my mind.
What’s it like where you grew up?
I grew up in Dhalko, Kathmandu and I still live here. My neighbourhood had a lot of kids my age. So I had fun growing up- playing Beyblades, hide and seek, sharing stickers of WWE Superstars, etc.

What do you like to do for fun outside of the office?
I’m really into music. I play the guitar. Besides this, I like to watch movies, cook (sometimes), and play video games.
What has been a really satisfying moment in your job that brought you happiness?
When we were at Adam’s [Adam Tombleson, the greatly missed former Lead Software Engineer] farewell at Vesper. I’ll cherish that moment forever because at that moment I really felt like I was out with my family. I felt like I was a part of something huuuge. And that made me feel so happy to be included in something so magical.
What’s it like working with your sister?
I feel lucky to be working with my sister. It is not exactly how I thought it would be like. We speak Newari at home, in office, we (have to) speak Nepali/English, I find this very weird. Also, it puts my mind at rest knowing that I can ask for her help without any hesitation when I’m in need. I get to learn a lot of new things from her.
Working with my sister has made me realise how talented she really is! (not that I didn’t know that before but, you know what I mean, right?) :D
What’s the best thing about the Zegal office and team?
The people! Everyone in this office is so friendly. I like the fact that I can directly reach out to the CEO without having to book an ‘appointment’.
It was the 4th Dec 2019. We did potluck that day and went to archery after that and I actually hit a BULLSEYE!! (no kidding). I had so much fun that day, probably because I got to eat different varieties of food for FREE (especially those sausages that Sonu dai brought!) and I got to bond with my colleagues :D
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Alicia Walker
Alicia Walker is a deeply experienced professional editor, having been writing, editing, and creating content for leading publications and digital businesses across all corners of the globe. Alicia has held positions as lead editor for multiple publications across a range of industries including luxury, lifestyle, business, legal, entrepreneurship, and F&B.