Zegal Policy Statement
At Zegal, our commitment is to conduct our business operations in a way that consistently surpasses the standards and expectations set by our stakeholders.
Our sphere of operation encompasses creating and managing legal documents, providing legal consulting services, developing and implementing legal software solutions, and offering training and support.
We are steadfast in our commitment to the perpetual enhancement of our management systems, operations, and the products and services we offer.
Aims and objectives
To fulfil our commitment to quality, we recognise that our client’s needs and expectations define the quality of our products and services.
Our primary objectives are to:
- Stay attuned to client needs: Understand and adapt to our clients’ continually evolving needs and expectations, ensuring our services and products are always relevant and impactful.
- Develop responsive processes: Create and maintain dynamic processes and procedures to easily integrate evolving client requirements and sustain high service quality.
- Maintain operational excellence: Foster operational efficiency, meticulous attention to detail, and unwavering responsiveness to client priorities.
- Deliver quality competitively: Provide premium products and services promptly and at competitive prices, adding value to our clients’ operations and objectives.
- Promote continuous improvement: Establish a work environment encouraging innovation and improvement, empowering our team to deliver optimal solutions.
Responsibilities
Zegal holds ourselves accountable to ensure the highest standards of quality. To this end, we have the following core beliefs.
- Employee training: Zegal will ensure that all employees receive the necessary training to identify areas ripe for improvement and contribute effectively to our quality objectives.
- Efficiency optimisation: We are dedicated to refining our processes by removing wasteful and non-value-adding steps, ensuring streamlined and efficient operations.
- Stakeholder satisfaction: We commit to maintaining continuous stakeholder satisfaction, showcasing our quality commitment in every aspect of our service delivery.
- Quality systems advocacy: We promote adopting relevant quality systems and management principles, ensuring that all stakeholders benefit from our commitment to quality.
Employee participation
Every employee at Zegal is expected to:
- Adhere to policy: Cooperate and contribute to ensure everyone follows our quality policy. We foster an environment of compliance and quality assurance.
- Active engagement: Participate proactively in upholding the company’s dedication to achieving the goals and objectives of this policy, playing a pivotal role in reinforcing our commitment to quality and continuous improvement.