Overview of a Service Agreement
What is a Service Agreement?
A Service Agreement is a contract between a customer and a supplier, that sets out the terms by which services will be provided by the supplier to the customer.
A Service Agreement is a legal document that defines the obligations and the rights of the customer and the supplier, in order to provide a specified service by the supplier to the customer.
It addresses key details like services to be provided, agreement period, the purchase price, payment terms and conditions, and which party will own intellectual property rights in the works created.
What is included in a Service Agreement?
A Service Agreement is an essential tool that sets out the detailed provisions of the specified services that are acquired by the customer from the supplier, complied with the provisions stated in the agreement, including the responsibilities of both parties, the pricing, and the laws that will be applied on further disputes. Some of the important things to include in this agreement are:
Information about the parties: This agreement is an exclusive agreement between the supplier and the customer, so both parties should provide their name, any important personal information regarding this agreement such as their addresses, and identifying them as “Supplier” or “Customer”, which will be their references throughout the agreement.
Pricing and payment information: This section sets out the charging, invoicing, and payment information, and its mechanism or process. It should also include any VAT, taxes, additional expenses that should be paid, and rate of interest if possible. If there are any pricing adjustments in the future, such as annual increases, for example, it should be stated in this section.
Duration of the agreement: Including the dates of supplying the services to the customer and the duration of supplying the specified services is an important piece of information that should be included within the agreement.
Details of services provided: This part of the agreement is where the services, that are provided by the supplier, are fully explained. This part can be written as a project plan or as simple provisions that specify the service(s) that are agreed upon by the supplier and the customer, including a detailed description of the service, and the purpose of supplying the customers with the specified services.
Service provider responsibilities: This section sets out the key responsibilities of the supplier that are particularly relevant to the performance or supply of the services. it includes obligations that the services meet certain standards or specifications, delivery times, and a requirement that the services comply with all applicable laws.
Confidentiality: Since the Service Agreement is a commercial contract or document, it should contain confidentiality provisions to ensure that any sensitive information passed between the parties in connection with providing or receiving the services will not be disclosed to anyone else.
Termination or discontinuation of services: This section sets out the parties’ respective rights to terminate the agreement, which can be done when the other party commits a material breach of the agreement, repeatedly breaches the agreement, or is subject to one of a number of listed events associated with financial instability.
A Service Agreement is a contract between a supplier and a consumer for providing services on the basis of pre-specified terms. The main purpose of having this agreement is to give a clear understanding of the responsibilities, legal rights, and obligations of both parties, to ensure that the specified services, provided by the supplier, are delivered to the customer accordingly.
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Along with this document, make sure you see these other templates in our library:
- SaaS Agreement
- Supply of Service Agreement
- Software Development Agreement
- Fast Agreement
- Share Option Plan
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