What is a Supply of Services Agreement?

A Supply of Service Agreement is a contract between a customer and a supplier, that sets out the terms by which services will be provided by the supplier to the customer.

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What is a Supply of Services Agreement?

supply agreement

A Supply of Service Agreement is a contract between a customer and a supplier, that sets out the terms by which services will be provided by the supplier to the customer.

A Supply of Service Agreement is a legal document that defines the obligations and the rights of the customer and the supplier, in order to provide a specified service by the supplier to the customer.

It addresses key details like services to be provided, agreement period, the purchase price, payment terms and conditions, and which party will own intellectual property rights in the works created.

What is included in a Supply of Services Agreement?

A Supply of Services Agreement is an essential tool that sets out the detailed provisions of the specified services that are acquired by the customer from the supplier, complied with the provisions stated in the agreement, including the responsibilities of both parties, the pricing, and the laws that will be applied on further disputes. Some of the important things to include in this agreement are:

Information about the parties: This agreement is an exclusive agreement between the supplier and the customer, so both parties should provide their name, any important personal information regarding this agreement such as their addresses, and identify them as “Supplier” or “Customer”, which will be their references throughout the agreement.

Pricing and payment information: This section sets out the charging, invoicing, and payment information, and its mechanism or process. It should also include any VAT, taxes, additional expenses that should be paid, and rate of interest if possible. If there are any pricing adjustments in the future, such as annual increases, for example, it should be stated in this section.

Duration of the agreement: Including the dates of supplying the services to the customer and the duration of supplying the specified services is an important piece of information that should be included within the agreement.

Details of services provided: This part of the agreement is where the services, that are provided by the supplier, are fully explained. This part can be written as a project plan or as simple provisions that specify the service(s) that are agreed upon by the supplier and the customer, including a detailed description of the service, and the purpose of supplying the customers with the specified services.

Service provider responsibilities: This section sets out the key responsibilities of the supplier that are particularly relevant to the performance or supply of the services. it includes obligations that the services meet certain standards or specifications, delivery times, and a requirement that the services comply with all applicable laws.

Confidentiality: Since the supply of service agreement is a commercial contract or document, it should contain confidentiality provisions to ensure that any sensitive information passed between the parties in connection with providing or receiving the services will not be disclosed to anyone else.

Termination or discontinuation of services: This section sets out the parties’ respective rights to terminate the agreement, which can be done when the other party commits a material breach of the agreement, repeatedly breaches the agreement, or is subject to one of a number of listed events associated with financial instability.

Top 5 issues to look out for in a Supply Agreement

  • Specifics of the scope of goods and services: Avoid ambiguity of any sort, and have the details set well. Eg; avoid terms such as “and others”, and ” among few”.
  • Liability clauses: These are gray areas and failure to look at them closely could result in indirect losses. Examine them carefully.
  • Representations / Warranties (R/W): One should ensure that the main obligations are well covered within the range of R/W’s.
  • Indemnities: Go through the indemnity clauses carefully and ascertain that the mention of events is those within your control. Evaluate if the losses are bearable or coverable.
  • Dispute resolution: While it is definitely better to resolve issues amicably and quickly, things can at times get out of hand. For such instances, there should be clear measures such as consultation, mediation, etc.

Contractor VS. Employee

You can engage in the service of both contractors as well as employees to get a job done. However, the two are quite different from one another.

Contractors are a great hire for projects where a specific skill set is required. It is comparatively inexpensive as you do not need to have an expert on your payroll at all times. On the other hand, employees are great for long-term work and projects as they will have a good idea of it from the beginning, the development until the very end.

However, there is no rule stating that the two have to be mutually exclusive and that you can only choose one of them. You can choose to have either one of them or both as required by your end goals.

When do you need a Supply of Services Agreement?

If a business or an entity is supplying services of any kind, a Supply of Services Agreement must be signed. It needs to be used when services are being provided both in the case of B2B as well as B2C. Any and all risks cannot be defined while supplying a service of any kind and so to prevent any sort of unrestricted liability, you need a Supply Services Agreement.

What are some sectors that use a supply of service agreements?

  • Supply of Service Agreements for software developers
    The tech world frequently makes use of the Supply of Service Agreements. If the service being supplied is software, the customer could be concerned about the performance of the software and also have concerns about its monitoring and troubleshooting. How these will be handled and resolved has to be clarified in the agreement. It is commonly used as a SaaS Agreement.
  • Supply of Service agreements for professional service providers

    There are numerous professional services that are frequently used. For instance, these can include media and design services, event management, or even photography and videography services. It is important to get the scope right in these cases. It helps to manage expectations and sets clear boundaries regarding what is to be expected. 
  • Supply of Service Agreements for creative sectors
    The creative industry deals with the supply of original ideas, materials as well as unique Intellectual properties. Hence it is crucial to have a service agreement in place for creative agencies. The Intellectual Property Rights and ownership of such materials must be clarified beforehand. Who will have the Intellectual Property Rights in case it is developed during the time of the two parties’ relationship and under what conditions? Will one get exclusive rights over it or will it be owned by both parties?

Similarly, does the customer have any right to make changes to the provided service, eg; if you are hiring a writer, can you change the wording at your own discretion or do you need permission from the supplier first? All of these have to be clear in the agreement beforehand. Hence it is best to agree upon such details 


A Supply of Service Agreement is a contract between a supplier and a consumer for providing services on the basis of pre-specified terms. The main purpose of having this agreement is to give a clear understanding of the responsibilities, legal rights, and obligations of both parties, to ensure that the specified services, provided by the supplier, are delivered to the customer accordingly.

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