Overview of a Grievance Procedure

What is a Grievance Procedure?

Grievance Procedure sets out the process for an employee to lodge a complaint.

In this Grievance Procedure, an employee is encouraged to exhaust informal, internal means before lodging a formal or external complaint, and as such is an effective tool for mitigating litigation risks.

A Grievance Procedure can be used for many workplace policies, including Equal Opportunities And Anti-harassment Policy, Data Protection Policy, and Anti-corruption Policy.

Key points included

  • Employee details;
  • Time limit for complaint to be made;
  • Complaint decision response times; and
  • Appeal decision response times.

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