What is a Grievance Procedure ?
A Grievance Procedure sets out the process for an employee to lodge a complaint.
In this Grievance Procedure, an employee is encouraged to exhaust informal, internal means before lodging a formal or external complaint, and as such is an effective tool for mitigating litigation risks.
Key points included
- Employee details;
- Time limit for complaint to be made;
- Complaint decision response times; and
- Appeal decision response times.