Overview of a Grievance Resolution (or Settlement) Letter

What is a Grievance Resolution (or Settlement) Letter?

A Grievance Resolution (or Settlement) Letter summarises the detailed terms of a resolution or settlement of a grievance reported by an employee.

A Grievance Resolution (or Settlement) Letter documents the key terms in the resolution or settlement, including the management, the complainant, and the respondents.

A Grievance Resolution (or Settlement) Letter is a key component of the Grievance Procedure. It is not legally required but it is good management practice to make it available to the relevant employees.

Key points included

  • Business sector;
  • Value statement;
  • Designated officer for reporting corruption-related issues;
  • Policy signatory;
  • Policy target audience; and
  • Data access and confidentiality obligations.

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