What is a Grievance Resolution (or Settlement) Letter ?
A Grievance Resolution (or Settlement) Letter summarises the detailed terms of a resolution or settlement of a grievance reported by an employee.
A Grievance Resolution (or Settlement) Letter documents the key terms in the resolution or settlement, including the management, the complainant, and the respondents.
A Grievance Resolution (or Settlement) Letter is a key component of the Grievance Procedure. It is not legally required but it is good management practice to make it available to the relevant employees.
Key points included
- Business sector;
- Value statement;
- Designated officer for reporting corruption-related issues;
- Policy signatory;
- Policy target audience; and
- Data access and confidentiality obligations.
