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A Complaint Form is a document for an employee to file a complaint according to the Grievance Procedure.

All information on a Complaint Form is confidential and made available only to personnel involved in dealing with the complaint, in accordance with the company Grievance Procedure and the Data Protection Policy.

A Complaint Form is part of the Grievance Procedure and collects essential information needed to complete a complaint and for management to adjudicate the complaint.

What happens after a grievance form is submitted?

Firstly, the company’s HR representative will acknowledge your grievance. Depending upon the grievance expressed, investigations are carried out to review and confirm it. Once it is done, a formal meeting with all the relevant involved parties and the employees will be held. Here, a discussion of how your problem will be resolved is discussed. Based on your individual judgment you can then take your decision and act accordingly.

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