What is a Complaint Form ?
A Complaint Form is a document for an employee to file a complaint according to the Grievance Procedure.
All information on a Complaint Form is confidential and made available only to personnel involved in dealing with the complaint, in accordance with the company Grievance Procedure and the Data Protection Policy.
A Complaint Form is part of the Grievance Procedure and collects essential information needed to complete a complaint and for management to adjudicate on the complaint.
Key points included
- Employee details;
- Witness details;
- Companion or representative complainant;
- Respondent details;
- Policies related to complaint;
- Supporting documents; and
- Requested remedies.